Refund policy

We want you to love your I'm Obsessed Nails set. If something isn't right, here's how returns and refunds work.

Change-of-Mind Returns

Because our press-on nail sets are a cosmetic item that comes into direct contact with the skin and nails, we can only accept change-of-mind returns for sets that are unopened, unused, and in their original sealed packaging. Once a set has been opened or worn, we can't accept it back for hygiene reasons — this doesn't affect your rights regarding faulty or incorrect items (see below).

You have 14 days from the delivery date to request a change-of-mind return.
The set must be unopened and in its original condition and packaging.
You are responsible for return shipping costs on change-of-mind returns.
Once we receive and inspect the returned set, we'll refund you to your original payment method, minus original shipping charges (if any).

To start a return, email sales@imobsessednails.com with your order number and the reason for return. We'll confirm whether it qualifies and send you a return address.

Damaged, Defective, or Wrong Items

If your set arrives damaged, defective, or isn't what you ordered, we'll make it right at no cost to you.

Contact us at returns@imobsessednails.com within 7 days of delivery, including your order number and a photo of the issue.
Once confirmed, we'll send a free replacement or issue a full refund (your choice), and you will not be charged for return shipping, if a return is needed.

Order Cancellations

Because we begin processing orders quickly (typically within 48–72 hours of confirmation), we can only guarantee a cancellation if you contact us at orders@imobsessednails.com before your order has been processed. Once an order has shipped, it falls under the return policies above.

Refund Processing

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider, after we confirm approval. Shipping charges are non-refundable except where the return is due to our error (damaged, defective, or incorrect item).

Exchanges

We don't currently offer direct exchanges. If you'd like a different design or size, please request a return (per the policy above, where eligible) and place a new order.