Shipping policy

Where We Ship

We currently ship only to addresses within the mainland United States (the 48 contiguous states and the District of Columbia). We are not yet able to ship to Alaska, Hawaii, U.S. territories, PO boxes/APO/FPO addresses, or international destinations.

Processing Time

Orders are typically processed within 48–72 hours of order confirmation, Monday–Friday excluding holidays. Processing time is separate from transit time (see below).

Delivery Estimates

Our products are fulfilled from an overseas facility, so total delivery time — processing plus transit — is typically 7–15 business days from order confirmation, depending on your location and customs processing. This is an estimate, not a guarantee, and delivery may occasionally take longer due to customs, carrier delays, weather, or high order volumes. We'll always provide tracking so you can follow your order's progress.

Customs, Duties, and Import Fees

Because your order ships to you from outside the United States, it may be subject to U.S. customs review and import duties or fees on arrival, depending on current customs regulations. Unless we state otherwise at checkout, any such duties or import fees are the customer's responsibility and are not included in the item price or shipping cost shown at checkout. We recommend checking current U.S. customs rules if you'd like to understand potential charges before ordering.

Shipping Costs

Shipping costs are calculated and shown at checkout based on your order and delivery address, unless a promotion (such as free shipping over a certain order value) applies.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 24–48 hours for tracking information to update after it's first issued.

Lost, Delayed, or Missing Packages

If your tracking shows an unusual delay, or shows delivered but you haven't received your package, contact us at sales@imobsessednails.com with your order number within 14 days so we can investigate with the carrier and make it right.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or undeliverable due to an incorrect or incomplete address provided by the customer, though we'll do what we can to help redirect a shipment if it's caught before dispatch.